Fell Reynolds are one of the areas longest established Estate Agents with a successful history of selling and letting residential property. Using an extensive range of modern and traditional marketing techniques we ensure your property is exposed to the widest range of buyers and renters to achieve the best possible price. Our staff are experienced professionals with valuable local knowledge and we take great pride in our long-standing experience and the quality of the service we offer.
We are committed to establishing The Qdime Group of companies as an innovative, successful and profitable provider of support services to the private residential property sector. We want to be known for delivering service that exceeds customer expectations, particularly in our communication, and for us to make a difference in developing our staff, customers and the communities in which we operate.
We are not motivated by the size of the group, for us it’s all about how we provide the best communication and service, how we obtain best value for money and how we excite customers by proactively managing their homes. To achieve this we focus on our people, managing and developing them and adding new expertise whenever needed so that we can exceed our customers’ expectations. We only have room in our business for staff who aspire to the same heights we demand of ourselves, those that share our vision enjoy a long and successful career with us.
We are innovative and pro-active, with a sprinkling of originality, and we listen to our clients’ needs, looking for those ‘attention to detail’ items that can enhance our service and add value.
Our strong service culture and ‘delivery philosophy’ puts people at the core of everything we do. We believe our personal approach is key to our success. Our culture is one of empowerment, ownership and honesty. We achieve this through supportive management, training and development combined with efficient operational systems and processes. Although you will usually have one primary point of contact, they will be supported by a talented team of specialists who are also at your disposal.
Property management requires close working relationships with our clients, and mutual respect; we have a common goal and it’s only by working together that you achieve results.
We want our clients to receive excellent service and to feel valued and important – because we recognise that you always have a choice.
In fulfilling our responsibilities, Hazelvine will endeavour to detail precisely what tasks need to be undertaken, by whom and in what timescale. In doing so, we will strive to:
Fell Reynolds is now part of the Qdime Group of companies. The Group specialises in Residential Property, and comprises of three firms of managing agents; a maintenance division; a professional services company; and a firm of solicitors. As part of the group, Hazelvine is still able to offer a personal service, but with the added benefits that being part of a successful group brings.